Our Ply Gem windows reviews offers customer, industry professional, homeowner and contractor opinions on many of their window lines and series. As well, find out how the company responded to problems and issues and find some pricing details. For more specific information on Ply Gem windows prices, see this page.
Ply Gem Windows Reviews
Ply Gem Windows Reviews | #1
We recently replaced all of our windows with Ply Gem Pro Series with low-e, triple pane glass. They look very nice and the noise has definitely been reduced. We haven’t had a winter to put them through the litmus test but so far so good. They were installed by a local window company and there was some paint cracking at some of the corners.
MY big issue occurred during the ordering portion of the process. During all of our interactions, he was showing me the Premium series. On the order sheet, he put down the Model number, never wrote down the series but we were ordeing the Premium. I called them once I looked over the contracto a few days later to confirm and he said yes it was the Premium Series we had ordered. 14 dyas later, they installed the Pro Series and I didn’t think to check until after they were already in. How do you discuss a particular window, say yes that’s what we want and then give the customer the mid quality window? But thats what happened (we used Procraft of Washington). That really made me mad and I don’t feel like it was just a mistake…
Ned – Homeowner – from 2010
Ply Gem Window Reviews 2011
Ply Gem Window Reviews | #2
Our Ply Gem windows are very solid, although we haven’t owned them for more than a year. We ordered their 18 of their Pro Series and installed an outswinging French door. Before buying, I went to their production warehouse and checked out all of the products firsthand. They were very helpful and luckily had a stock color that closely matched the oil-rubbed bronze that we were using for our hardware.
There were a few customizations that I asked for and they were quick to point out that certain changes that I made would void the warranty. The issue for me was that it didn’t seem like I could make any changes that were needed so the door and each window would look good with our interior decor — it seemed like they were very quick to void the warranty — I didn’t love the customer service. It seems like a mass production outfit, not a specialty product at all.
To their credit, the installation was clean and efficient. There was one error in the bathroom where I had order a double hung and they ordered a single hung. They asked if it was ok, I said yes and they took off the difference. The install guys were very pleasant and the windows were nicely priced.
Bill – Homeowner – from 2011
Additional Review Pages
Ply Gem Window Reviews | #3
The Pro Series 200 by Ply Gem is one of the better products put out by window companies today for quality and durability. On the West Coast, the Southern California plant is in Corona, California (there are three plants on the West Coast). They offer a strong warranty, although there is no glass breakage warranty. I would put their Pro Series windows on par with Milgard’s Tuscany line.
Jeff – Industry Expert – 2009
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